Frequently Asked Questions
Everything you need to know before your next adventure.
How much does shipping cost for bikes and heavy gear?
We offer flat-rate shipping on standard accessories, while oversized items like mountain bikes and home gym equipment are calculated at checkout based on your location and weight.
What is your return policy for worn athletic apparel?
For hygiene reasons, we only accept returns on apparel that is unworn, unwashed, and still has the original tags attached within 30 days of purchase.
Do you offer professional assembly for bikes purchased online?
Yes! You can choose 'In-Store Pickup' at checkout to have your bike professionally assembled by our mechanics for free, or we can ship it 85% assembled with tools and instructions included.
How do I know which frame size is right for me?
Each product page features a detailed sizing chart. If you are between sizes, we recommend contacting our gear experts via live chat for a personalized recommendation based on your measurements.
Are your products covered by a warranty?
All hardware and equipment come with a standard manufacturer's warranty. Mud Sweat and Gears also offers a one-year limited warranty against defects on all branded technical gear.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by calling our customer support line directly.